Refund & Return Policy

Last Updated: September 30, 2026

HM53 DISTRIBUTIONS LLC wants customers to receive products that meet their expectations. This Refund & Return Policy explains when products purchased through hm53distributions.com may be returned or refunded.

1. Return Period

Eligible products may generally be returned within 30 calendar days of delivery.

To request a return, please contact info@hm53distributions.com with your order number and the reason for the return.

2. Return Conditions

To be eligible for a return, products should generally be:

  • Unused and in resalable condition;

  • Unwashed;

  • Free from stains, odors, damage, or excessive handling;

  • Returned with original packaging where reasonably available; and

  • Accompanied by proof of purchase.

For bedding and textile products, products that have been used, washed, altered, damaged, stained, or otherwise made unsuitable for resale may not be eligible for return.

3. Incorrect or Damaged Products

If you receive an incorrect, defective, or damaged product, contact us as soon as possible after delivery.

We may request photographs or other information to verify the issue.

Where an error or qualifying defect is confirmed, we may provide a replacement, return instructions, store credit, or refund as appropriate.

4. Non-Returnable Items

Unless required otherwise by applicable law, certain products may not be eligible for return, including:

  • Used or washed bedding or textile products;

  • Products damaged by the customer;

  • Altered or modified products;

  • Clearance or final-sale products where clearly identified as final sale; and

  • Products that cannot reasonably be resold because of their condition.

Any product-specific return restriction will be disclosed before purchase where applicable.

5. Return Shipping

For customer-requested returns that are not caused by an error, defect, or damage, the customer may be responsible for return shipping costs.

When a return is required because HM53 DISTRIBUTIONS LLC sent the wrong product or the product arrived damaged or defective, we may provide appropriate return-shipping assistance.

6. Refund Processing

After an approved return is received and inspected, we will determine whether the product qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank, credit-card company, or payment provider.

7. Partial Refunds

A partial refund may be provided where permitted by law if a returned product has decreased in value because of customer handling beyond what is reasonably necessary to inspect the product.

8. Exchanges

Exchanges may be available depending on inventory. When an exchange is not available, we may provide another appropriate remedy, including a refund or store credit where applicable.

9. Order Cancellations

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to honor cancellation requests before an order is processed or shipped. Once an order has shipped, the standard return process may apply.

10. Refunds Required by Law

Nothing in this policy is intended to limit or exclude any refund, cancellation, return, warranty, or other consumer right that cannot legally be waived under applicable federal or state law.

11. Contact Us

For return or refund requests:

HM53 DISTRIBUTIONS LLC
9142 MONARCH FIELD LN
CYPRESS, TX 77433
United States

Email: info@hm53distributions.com
Website: https://hm53distributions.com
Phone: +1 (832) 852-4130